Three Royal National Lifeboat Institution lifesavers attended the British Quality Foundation UK Excellence Awards at the Intercontinental hotel (London) last night (Thursday 22 October) to receive the Recognised for Excellence award on behalf of the RNLI. The charity scored a five-star rating in its award category – a rare achievement for a first-time entrant.
The three RNLI lifesavers, Dave Turnbull (Swanage RNLI mechanic), Mike Grocott (Bournemouth RNLI lifeguard manager) and Janet Kelly (Tower RNLI station manager) received the award at a ceremony that was attended by HRH The Princess Royal and presided over by Alistair McGowan.
The award was made in recognition of:
- The competence, motivation and clarity of focus that RNLI people possess
- The lifesaving, preventative and societal differences the RNLI makes
- The way the charity constantly adapts and strives to improve
Anjie Rook, RNLI Special Projects Manager, who manages the continuous improvement strategy for the charity explains:
‘The RNLI is extremely proud to receive this award as it is a reflection of our approach to continuous improvement. The charity’s people, both volunteers and staff, and all our processes and systems, are achieving our aim of saving lives at sea. Importantly it also shows we focus and learn by reflecting upon our results and asking how we can do things better – constantly reviewing to improve.’
Mark Bell, Levels of Excellence Manager at the BQF adds:
‘Achieving the award at the top five-star level is a great achievement, even more so as this was the RNLI’s first submission. Excellence is clearly well embedded in the culture of the RNLI, and I hope that they continue their journey of excellence.’
Notes to Editors
1. HRH The Princess Royal shakes hands with Dave Turnbull, Swanage RNLI mechanic and Anjie Rook, RNLI Special Projects Manager, with Adam Ryder (EDF Energy) looking on.
2. RNLI representatives L-R, Mike Grocott (Bournemouth lifeguard manager), Janet Kelly (Tower station manager) and Dave Turnbull (Swanage mechanic), receive the award from Melissa Rancourt (EFQM Director, Brussels).
Information about the award to the RNLI
- In awarding the award at the five-star level, the assessors highlighted the following key organisational strengths:
- Leaders have developed a systematic planning and strategy process which produces plans over a 20 year horizon at appropriate levels within the organisation, and are actively involved in the management system
- Senior leaders are actively involved with all customer groups
- A clearly articulated set of Purpose, Vision and Values with which policy and strategy are aligned
- A comprehensive competency framework is in place across the Operations directorate
- A systematic approach to managing finances is evidenced by the comprehensive budgeting and reporting systems which cut across all aspects of the business and through all layers
- Staff course satisfaction with training has significantly beaten target and been sustained at a high level for over 3 years
- RNLI has obviously considered many approaches to improving its environmental impact such as ground source heats pumps in all new lifeboat stations, solar collectors on lifeguard units and is beginning to develop measures and performance data based on these activities
Information about British Quality Foundation (BQF)
The BQF, a not-for- profit membership foundation is the primary source of information for organisations in the UK looking to excel in their market and in their business. BQF is the custodian of the EFQM Excellence Model and runs the UK Excellence Award. Founded in 1993 by the DTI and UK businesses leaders, BQF is now the UK hub of excellent organisations of all sizes in private, public and voluntary sectors. The British Quality Foundations Recognised for Excellence awards is based on the EFQM Excellence Model.
The EFQM (originally called European Foundation for Quality Management) was founded in 1988 by leaders from fourteen companies who were convinced that a new membership organisation, based in Europe, was necessary to promote higher standards of management through shared knowledge and mutual recognition. Subsequently the mission and membership base of EFQM has been extended, as enthusiasm for its values and frameworks grew in the public sector, into small and medium sized enterprises, and to other organisations around the world.
RNLI media contacts
For more information please contact Julia Sylvester, RNLI Public Relations Officer on 01202 663184 or 01202 336789 or email firstname.lastname@example.org.